At Law South Mediation, we aim to provide the best possible service at the highest standard for all our
service users. When occasionally things do unfortunately go wrong, we want to know about it so that
we can put matters right. Here below is a straightforward complaints procedure. Please use it if you
think you need to.
Making a complaint
Step 1
Tell us that you are not satisfied. Tell us why that is, and what you would like us to do about it. Do
this by e-mailing or writing to our office. You will receive an acknowledgement within two working
days, and a response within ten working days. In most cases, we will be able to resolve your problem
at this stage.
Step 2
If you are not happy with the outcome of Step 1, you can make a formal complaint by writing to us at
our office address (Metro House, Northgate, Chichester, West Sussex PO19 1BE). Our Chief
Executive will contact you to discuss your problem and to agree a process and timetable for
attempting to resolve it. We will investigate your complaint thoroughly and fairly. You will receive a
written response at the end of this process.
Step 3
If Law South Mediation's internal complaints procedure fails to achieve an acceptable outcome, we
would ask you to contact the Civil Mediation Council's Independent Mediation Complaints Review
Body. This scheme can be contacted through their web site at http://www.civilmediation.org
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